Shipping policy
We can’t wait to send a little ocean wonder your way.
All orders are processed and shipped from our fulfillment center in the United States.
Orders are typically processed within one business day. Orders placed later in the day, on weekends, or on holidays will be processed on the next business day.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping within the United States
Estimated delivery times within the United States are typically:
- Standard Shipping: 3-5 business days
- Express Shipping: estimated delivery in 1-3 business days
Available shipping options and rates will be displayed at checkout.
Please note that delivery times are estimates only and are not guaranteed.
International Orders
We currently focus on shipping within the United States.
If you live outside the U.S. and would like to place an order, please contact us at aloha@bigislandbigdreams.com. We’ll be happy to provide a personalized shipping quote and explore the best shipping options for your location.
Please note that international customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
European shipping and local fulfillment options will be expanding soon.
Shipping Delays
While we do our very best to ensure timely delivery, occasional delays may occur due to factors beyond our control, including carrier delays, severe weather, or other unforeseen circumstances.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order.
If you notice an error in your shipping information, please contact us as soon as possible at aloha@bigislandbigdreams.com. While we cannot guarantee changes once an order has been placed, we will do our best to assist you.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
Please inspect your order upon arrival. If your package arrives damaged, or if your package appears to be lost in transit, please contact us at: aloha@bigislandbigdreams.com as soon as possible so that we can help resolve the issue.
Questions?
If you have any questions about shipping, please contact us at: aloha@bigislandbigdreams.com